Shipping Times

All orders are processed and fulfilled through a global production and logistics network and directly to me for in house work, to ensure worldwide availability.

  • Standard products typically ship within 1–5 weeks worldwide
  • Certain pre-order or made-to-order items may require 1–8 weeks total processing and delivery time

Delivery times are estimates only and may vary depending on destination country, customs processing, and carrier delays.

Exchanges

If you need to request an exchange, you must contact support first to explain the issue and receive approval.

If approved:

  • The original item must be returned to the designated return address
  • Once received and inspected, a replacement item will be produced and shipped

Exchanges are handled on a case-by-case basis and are not guaranteed unless explicitly approved.

Order Cancellation

Once an order has been placed and payment is completed, it cannot be canceled, modified, or reversed under any circumstances.

Please review your order carefully before confirming purchase.

Refund Policy

All sales are considered final.

We do not offer refunds for change of mind, incorrect ordering, or buyer’s remorse.

However, limited exceptions may apply in specific cases:

  • Item arrives damaged
  • Item received is incorrect
  • Severe fulfillment error on our end

If any of these occur, you must contact support with clear evidence so the issue can be reviewed.

Review Process & Discretion

All refund or replacement requests are evaluated individually by me and my team.

In certain cases, we may offer:

  • A replacement product
  • A partial refund
  • A full refund (in rare situations)

Approval is not automatic. Each case is reviewed based on the situation, evidence provided, and order history.

We reserve full discretion in determining eligibility for refunds or compensation.

Fraud Protection Notice

Due to prior abuse and fraudulent claims within online retail, refund requests are carefully reviewed to ensure fairness and prevent misuse of the system.

While we aim to be fair and reasonable, not all requests will be approved.

We may still choose to offer goodwill resolutions in appropriate situations, but final approval remains at our discretion.